Privacy policy

We understand that how we use and store your personal data is important. This policy sets out how we collect data, what we do with the information we collect and why; and what we do to keep it secure as well as your rights over any personal information we hold about you and what we do, to protect your personal privacy.
This privacy policy is served by Anna Glover Limited and applies to you if you have purchased one of our products either online, by phone or by email. It also applies if you have interacted with us on social media.

Who are we?

When we say ‘we’ or ‘us’ or ‘our’ in this policy, we are referring to Anna Glover Limited. See company details below. We control the ways your personal data is collected and the purposes for which your personal data are used by Anna Glover Limited and are the ‘data controller’ to meet the UK Data Protection Act 1998 and EU General Data Protection Regulation (GDPR).

Information we collect

We collect information directly (i.e. your name) and indirectly (i.e. information about your use of our products and services) from you when:
You enquire, seek advice and/or purchase and complete a transaction for one of our products and or services either through our website or by email, phone or in person;
or when you provide information directly with us either to verify you place an order or arrange for a delivery.
or when you reply to our requests for feedback or choose to subscribe to an event or register your interest with us at an event we are present at or request to receive marketing communications from us in order that you may continue to be informed, inspired and given continued opportunity to engage with our products offering and services. Without your explicit consent, we will not process your data for this purpose, as from the 25th May 2018.

The following are examples of information we may collect directly and indirectly from you:

  • First Name

  • Surname

  • Email Address

  • Username and Password

  • Postal Address

  • Information relating to your purchase or how you use our website

  • Telephone

  • Mobile

  • Payment information and bank account details

  • Future communication preferences

  • How we met you i.e. (an event, Instagram)

There may be third parties involved in the collection of the above data for the purposes of fulfilling your order i.e. payment providers, who will fulfil their data protection obligations in accordance.

NB: By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How we use your information

We use the information we collect to provide you with products, offers, news and services and to deliver sales offers or other content tailored to your interests. Below is a list of examples of how we may use the information we collect:

  • Answer your questions or respond to your request and/or queries

  • Develop new products and services

  • Create and manage your account

  • Process payment for purchases

  • Subscribe you to our email newsletter programe – ONLY if this was made clear to you and your express permission was granted when submitting any form to email process

  • Send emails with personalised information about us which we think may be of interest to you with regards the store, new products and other updates – with your expression consent only

  • Allow you to participate in social sharing on our websites

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address

  • When you attend an event that we are are hosting or co-hosting, we may collect the personal information you give us such as your name, address and email address

  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Keeping you informed of products & Services

From time to time, we would like to tell you about products and services, events and ideas from Anna Glover Limited that may be of interest to you. Where you have consented to us doing so, we may do this via any one of the following means: mail, email, online or social media.

If you haven’t given us your consent, we won’t send any direct, unsolicited communications using mail, email or sms. (Engagement with social platforms are customs to the terms and conditions as well as the privacy policy held with each platform respectively.)

We may however still need to send you service-related messages in accordance with the Terms and Conditions of business that may be administrative or operational. For example, to send you confirmation of your purchases and payments, to inform you about any appointments or to notify you of any disruption and changes to deliveries or to update you of changes to our terms of business. These communications have no marketing purposes and you will receive them even if you have opted out from receiving marketing communications. We may also use your personal information if we need to contact you after you have sent a request, filled in a form on our website or contacted us on social media.

As well, we may send you a communication seeking your feedback. This is in order that we are best placed to manage our relationship with you the customer and to improve our services.
We also process personal data in the course of maintaining and administering our internal records to maintain our records and improve data accuracy.
No matter what you decide now, if you would like to change your marketing preferences, please either do so through your online account or contact us to let us know (see details below).

Information Sharing

We will not pass on your details onto any third parties, or marketers outside of the company. We will share the personal data we collect only within Anna Glover Limited.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We expect our respective third parties to have appropriate technical and organisational measures in place to protect your personal data. It is only in situations where we may be obliged by law to disclose your personal data to a third party i.e. the police and have limited control over how it is protected.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Secuirty

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our Website Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Google Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Visitor Data

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Mailchimp for storage and with Zapier for data porting.

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service. This information may include your:

  • Billing and shipping address(es)

  • Details about your orders

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf. Please see their policy for more information

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned anywhere in the website.

Social media Platforms

Your social media account ID is shared when you interact with us on social media. Communication, engagement and actions taken through external social media platforms that this website and its owner participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website or its owners may ask for personal details through social media platforms if relevant to an enquiry/comment. Any such requests will be done only via direct messaging channel and will only be stored with the user’s permission. This website and its owners encourage users wishing to discuss any sensitive details to not use social channels but to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to social media platforms in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and sae your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses). Twitter for example, due to its limited character count, shortens all urls however long they are to 23 characters which is reflected in its overall character count. Users are advised to take caution and good judgement before clicking on any shortened urls published on social media platforms by this website and its owners. Despite best efforts to ensure only genuine urls are published some social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Access and correction of your personal Data

You have the right to access the personal information that we hold about you (as defined in the EU General Protection Data Regulation 2018) upon receipt of a written request. Before providing personal information to you or another person on your behalf. We will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. You have the right to correct your personal information that we hold about you should it be inaccurate or out of date.

Right to stop or limit our processing of your information
If you feel that we are not entitled to use it anymore, you have the right to object to us processing your personal information, the right to have your information deleted if the duration for which we hold it is deemed too long or have its processing restricted to certain circumstances. To exercise this right, please contact us directly. See details below.

Complaints

If at any point you feel that we have processed personal data and are in violation of applicable law, please contact us using the details set out below. If you feel that we have done so and have failed to remedy this violation to your reasonable satisfaction, you have the right to lodge a company with a supervisory authority.

How long will we keep your information for?

We will retain a record of your personal information in order that we are able to provide a high quality and consistent service. We will never retain your information for longer than is necessary and will always do so in accordance with law and regulation.

Changes to privacy Policy

The purpose and lawful basis for processing data may change occasionally, whereupon this policy will need to be updated. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


How to contact us

info@annanglover.co.uk
Anna Glover Limited
Company no. 11708315